Money acting firm operates flow to operate a working circuit
I, client serves
One, order cabin
1. The client orders cabin to my department
2. Client hair comes order manifest to need to show the following information, but do not be restricted hereat:
1) consignor / consignor 2) ship company / boat name / the number of voyages or flights or sailing date 3) start shipment harbor 4) destination port / change trains harbor 5) money name 6) ark, ark is measured 7) freight rate 8) the consignor's signature, affix one's seal
3. Customer service personnel is received after ordering manifest, beard and SALES check freight rate is correct, be in by SALES order sign on manifest affirm, order cabin to corresponding ship company again next (special situation but first oral affirm with SALES, wait for SALES to return a company to fill again sign affirm) . To when ordering cabin, need preexistence each ship company books S/O order oneself on special platform credit. 4. After the single shot that order cabin goes out, customer service personnel should affirm cabin seat or berth actively to ship company, order what ship company passes cabin to affirm sheet send a client for a short while, order cabin to affirm secondary of the date ordering cabin above and boat name, boat is clear, accurate, lest cause promiscuous.
5. After ordering cabin to end, customer service personnel should input the data in time computer, concrete move is as follows:
1) build entrust–Harbor of date of name of name of input consignor, money, ship company, boat, the number of voyages or flights, begin navigation, outfit, destination port, box box is measured.
2) working number, found business number by each clerk, for instance “ client serves ” with KF begin.
3) input charge detail - basically be receivable charge.
4) order cabin to affirm–The input books cabin order.
When inputting computer, should ensure accurate, special attention is the following information: Name of ship company name, boat, the number of voyages or flights (uniform use V. The format of XXX) , embarkation date.
6. Work station account fills in thoroughly, should notice the following:
1) the consignor should agree with the consignor that orders manifest to go up, write clear phone, fax, reach a contact;
2) charge detail should fill in carefully, “ receivable ” is to client collection charge; “ deals with the fee that my company pays for ” ; Freight needs to fill in to arrive in “ to what pay pay ” column, all sorts of charge part of one's job state; When be ALL IN to the charge of client collection, must make clear include what charge; Avoid what file, report puts cost to need to be led by the company sign on platform credit affirm;
3) need to be managed by me generation of destination port representative receives freight, representative of use where home must be made clear on platform credit. SALES is needed before choosing a representative with the operation department manager or company leader affirm, cannot use a company to announce the representative besides list (if special situation uses other representative, must company leader affirms) ;
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